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Mobile RPG 'Project H'

Delayed response (48h) and rating drop due to CS surge right after launch

Example project
Services
Global operations
Project focus
Delayed response (48h) and rating drop due to CS surge right after launch
Project scope
Global operations
01 / CHALLENGE

The challenge

Delayed response (48h) and rating drop due to CS surge right after launch

Project focus

Delayed response (48h) and rating drop due to CS surge right after launch

The solution

Introduced QA-linked CS process and minimized macro answers

02 / SOLUTION

The solution

Introduced QA-linked CS process and minimized macro answers

  1. 01

    Project focus

    Delayed response (48h) and rating drop due to CS surge right after launch

  2. 02

    The solution

    Introduced QA-linked CS process and minimized macro answers

03 / RESULTS

Results in numbers

Example project

Average first response time

Before48h
After0.5h
MetricDataContext
Response Time~30 minEarly suppression
Store Rating4.5★Up from 2.8
Resolution98%Minimized unresolved

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Mobile RPG 'Project H' · Example project | Qgames