Core Service
Three key areas that extend game lifespan and increase user satisfaction.
Global CS
Communicating with users beyond language and cultural barriers.
- Multilingual Support
Native speakers for English, Indonesian, Chinese, Japanese, etc. - Tiered CS System
Systematic response from simple inquiries to technical/payment issues - VIP Care
1:1 dedicated care and hotline for high-spending users (Whales)
LiveOps & GM
Revitalizing the game ecosystem and creating a pleasant play environment.
- GM (Game Master)
In-game notices, maintenance management, sanctioning bad users - Event Operation
Seasonal event scheduling and user participation campaigns - Issue Tracking
Hotline activation and user response during live issues
Community Management
Forming fandoms and leading positive public opinion.
- Channel Operation
Operating official communities like Discord, Reddit, Naver Cafe - Sentiment Analysis
Identifying potential dissatisfaction factors through monitoring - Interactive Event
Planning community-exclusive events to strengthen user bonding
Why Qgames Operation?
Not just a CS agency. We describe ourselves as a Game Specialist operation group.
QA-Based Expertise
Based on QA expertise, we verify logs and reproduction tests, delivering issues in a format (e.g., Jira Ticket) that development teams can solve immediately.
24/7 Global Center
By linking the Seoul HQ and the Jakarta hub, we operate a 24-hour system without time difference, responding immediately to late-night issues.
Data-Driven Insight
We digitize CS volume trends, complaint keywords, and user suggestions to propose game improvements and update directions.
Project stories
Explore each project’s challenges, approach and outcomes.
Mobile RPG 'Hero Z'
2x Retention Uplift after Global Ops, 98% Faster CS Response
Mobile RPG 'Project H'
Delayed response (48h) and rating drop due to CS surge right after launch
Strategy 'Project S'
Retention plunge due to strong user backlash ('Lie down' protest) and lack of communication
Operation Process
From thorough simulation to reporting, a perfect process.
Onboarding
Analysis, Policy Setup, Tool Setting
Education
Deep Play & QA Training
Simulation
Server Down/Abuse Simulation
Go-Live
Open & 24/7 Monitoring
Reporting
Weekly/Monthly Report & VOC
Ready to Level Up Your Project?
The final puzzle for a successful project, QGames will fit it for you.
We propose customized solutions essential for your business.
Consult with an expert right now.
Tel
02-6959-0320
Office
1103-201, Songpa-daero, Songpa-gu, Seoul, Republic of Korea